CDR Policy

At DentiCare Payment Solutions Pty Ltd (ABN: 99 107 018 182) we are committed to upholding the highest standards of data privacy and security under the Consumer Data Right (CDR) framework. This policy outlines how we manage your consumer data, whether we act as a Data Holder (the original holder of your data) or an Accredited Data Recipient (ADR) (receiving data on your behalf).

1. Our Commitment to the Consumer Data Right (CDR)

The CDR empowers you with greater control over your data. DentiCare fully complies with the CDR legislation, including the Competition and Consumer Act 2010, the CDR Rules, and the legally binding Privacy Safeguards established by the Office of the Australian Information Commissioner (OAIC).

2. How You Can Manage Your Data with DentiCare

As a data holder, DentiCare ensures you have clear and easy ways to interact with your data:

• Making Inquiries about your data:

If you have any questions about your CDR data, how it’s handled, or this policy, please contact our dedicated support team:

• • Email: feedback@denticarepayplans.com.au
  • Phone: 1300 186 404
• Making a Complaint:

We aim to resolve any concerns swiftly and fairly. If you have a complaint about how your CDR data has been handled, please:

       * Contact us directly using the inquiry details above.

       * We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

       * If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

• Accessing Your Data:

You have the right to request access to the consumer data we hold about you. You can typically access this through:

• • Contacting our CDR support team using the details above. We will verify your identity before providing access to ensure your data’s security.
• Correcting Your Data:

If you believe the data we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you can request a correction. Please contact our CDR support team with details of the correction needed and any supporting documentation. We will assess your request and advise you of the outcome.

3. Consent and Data Use (When DentiCare is an Accredited Data Recipient – ADR)

If DentiCare acts as an Accredited Data Recipient (ADR) and requests data from other data holders (e.g., your bank), we adhere to the strictest consent requirements:

• Voluntary Consent: Your consent to share data is always voluntary.
• Express and Informed Consent: We will clearly explain what data we are requesting, why we need it, and how it will benefit you. We will obtain your explicit, express consent before proceeding.
• Specific as to Purpose: We will only request and use data for the specific purposes you have consented to. We will not use your data for any other purpose without obtaining new consent.
• Time-Limited Consent: Your consent will be time-limited. We will clearly state the duration for which your consent is valid, and we will remind you before it expires if further consent is required.
• Easily Withdrawn: You can withdraw your consent at any time through your online banking app or by contacting our support team. Upon withdrawal, we will cease requesting that data and destroy any data we no longer need for legal or operational reasons.

DentiCare is responsible for ensuring that any data received as an ADR is used solely for the purposes for which your consent was expressly given.

4. Data Security and Privacy

Your data security and privacy are paramount. DentiCare rigorously complies with the 13 legally binding Privacy Safeguards under the CDR framework when collecting, handling, and using your CDR data.

Our robust information security measures include:

• Information Classification and Labelling: All CDR data is classified according to its sensitivity, and appropriate procedures are in place for its labeling and handling.
• Storage Media Management: We employ secure practices for managing all storage media where CDR data resides, whether digital or physical.
• Regular Backups: Comprehensive backup procedures are implemented to ensure the availability and integrity of your CDR data.
• Protection Against Unauthorised Access: We implement stringent access controls, encryption, and other security measures to protect your data against unauthorised access, use, modification, or disclosure.

Contact Us

For any questions regarding this CDR Policy or your consumer data rights, please contact us:

DentiCare Payment Solutions Pty Ltd

PO BOX 3156

Email: feedback@denticarepayplans.com.au

Phone: 1300 186 404

Website: https://denticarepaymentplans.com.au/