You're currently in Practice View - Switch to Patient View

Header Book A Demo

"*" indicates required fields

Fees and Payments

Why are my Payments different to the schedule shown in the PDF attached to my Active Plans?

The PDFs associated with the view or download icons under Payment Plan > View Active Plan are the original schedules provided to you after approval of the Payment Plan. If Amendments or Adjustments have been made regarding the Plan, the information will not be shown. This feature is planned for a future Release of the Provider App.
Please note that older Payment Plans that are active in your account may not have an attached PDF for you to view or download and you may experience a Error 422 – File does not exist message.

If you cannot find the Confirmation Schedule you need, or would like to access the updated Confirmation Schedule for a Payment Plan, please contact us at

Can we collect less or greater deposit of 20 percent?

20% deposit is the minimum required for the patient to pay initially. You can request a greater deposit if you wish.

Can the patient pay out their DentiCare early? Are there any fees or penalties involved?

Patients can pay out their DentiCare Payment Plan at any point. They can finalise their account directly to the practice or to DentiCare. If they wish to pay their account to the practice, please phone our office prior to receive the correct balance from DentiCare.
There are no fees or penalties involved in paying out early.

Can patients make lump sum payments?

Patients can make lump sum or additional payments directly to the practice or DentiCare. If the patient has made the payment directly to the practice – please notify us ASAP so we can apply the payment accordingly to their account.
There are no fees or penalties involved in this.

What is the process for Health Fund payments?

DentiCare can easily apply any HiCaps or Health Fund payments you receive in your clinic at the time of treatment with your patient. You can notify DentiCare via email at advising of the following details, ensuring that we apply the benefit amount to your patient’s Payment Plan towards the schedule:

  • Responsible party/patient’s name
  • Your practice name/Clinic ID
  • Your ID for the patient (DentiCare Account Number if available), and
  • Dollar amount received from the Health Fund.

DentiCare will reduce the amount outstanding on the Payment Plan. A confirmation of the rebate will be sent to you and the patient.

Using the Portal

What do I do if I need to update my clinic’s information?

If you need to update your clinic’s information such as banking details or change of address, please notify DentiCare ASAP.
After we have been notified, you will be sent the appropriate documentation to complete and sign to advise of the new practice details.
To contact us regarding a change of detail, you can raise a Support Request through the DentiCare Provider App under the Support menu.

Changing Your Existing Plan

What is the process if a patient is transferring out of our practice?

When a patient is transferring out of your practice, for example, when they are moving interstate, or simply further away from your clinic, a treatment-to-date cost is required from you so DentiCare can adjust the Payment Plan accordingly.
Once the Payment Plan has been finalised, we will cancel the Plan and the patient can continue their treatment at the new practice.
If they would like to continue DentiCare, they will be required to complete a new DentiCare Payment Plan at the new practice.

Where do I send notification/confirmation to adjust a patient’s Payment Plan? (Amendment Form/Reduction)

For any adjustments to patient’s accounts, you can submit an Amendment Request via the Amendments section in the Provider App, or email to the details to

Try DentiCare

Like to learn more

With an expert on hand to help integrate DentiCare Payment Solutions into your practice, you’ll save time and make the change with ease.

Enquire now

Contact Modal

"*" indicates required fields

Contact us

Just 3 simple steps to submit your enquiry.